Privacy Notice

Contact us

When you send us a question or inquiry, or ask for other support, you will need to provide us with personal identifiers (name, telephone number, and email address). We use this personal information to respond to your questions or inquiries, troubleshoot where necessary, and address any issues you have with the Websites or requested products or services. We may use this information to send you marketing and promotional e-mails.

You may opt-out of receiving marketing emails from us by clicking the “unsubscribe” link provided with each email or by calling 877-987-2226, option 2. Please note that we will continue to send you notifications necessary to the Websites or requested products or services.

Our communications contain tracking technologies, provided by Hubspot, to gain valuable insight into behavior of recipients. With the help of these technologies, we can analyze whether a predefined action took place by a recipient, such as opening our communications, in order to better adapt and distribute our communications. When you opt-in to our marketing communications, you are opting into the use of these technologies. You can disable tracking by disabling the display of images by default in your email program.

If you are a California resident, we will retain the information described in this section for as long as we have an ongoing relationship with you and thereafter for a period of up to three years or for as long as we are required under applicable law.

Request content from our website

When you request content from any of our Websites, such as an e-book, we collect your identifiers (name, phone number, company name, and email). We use this information to add you to our marketing database and send you marketing communications based on this information.

If you are a California resident, we will retain this information for as long as we have an ongoing relationship with you and thereafter for a period of up to three years or for as long as we are required under applicable law. You may opt out of receiving marketing communications at any time by clicking the “unsubscribe” link in each email or by calling 877-987-2226, option 2.

Make a payment

TRAC permits online bill payments through a third-party payment provider. When you pay your bill online, we collect your personal identifiers (name, email address, and telephone number) and financial account information (routing number, account number, and check number, or payment card number, expiration date, and CVV). We only use this personal information to process your payment.

If you are a California resident, we will retain this information for as long as we have an ongoing relationship with you and thereafter for a period of up to three years or for as long as we are required under applicable law.

Rent or lease a chassis

If you request to rent or lease a chassis on any of our Websites, we will collect your personal identifiers (name, email address, and telephone number) and company name. If you decide to set up an online account to rent or lease a chassis, we will also collect additional identifiers (title, user ID, password and answers to selected security questions).

We use this personal information to manage your request and to communicate with you about your request. You will receive email reminders to register on the TRAC Connect platform. You may opt out of receiving marketing communications at any time by clicking the “unsubscribe” link in each email or by calling 877-987-2226, option 2. Please note that we will continue to send you notifications necessary to the Websites or the requested products or services.

Upon the request of certain customers, we may also collect, through a third-party tracing provider, your geolocation data as you use the chassis. We provide this information to the requesting customer and will use this information to protect our legal rights and property.

If you are a California resident, we will retain the information described in this section for as long as we have an ongoing relationship with you and thereafter for a period of up to three years or for as long as we are required under applicable law.

Apply for employment with us

When you apply for employment with TRAC, we will collect, through our third-party service provider, your personal identifiers (name, email address, physical address, telephone number) and your professional or employment information (resume, cover letter, employment history, educational history). We use this personal information to assess and manage your application with TRAC, to communicate with you, and as necessary to comply with the law.

If you are a California resident, we will retain this information for as long as we are considering you for employment (or, if you become an employee of TRAC, for the duration of your employment with us) and thereafter for a period of up to three years or for as long as we are required under applicable law.

Login to your billing management account

When you login to your user account, we will collect your identifiers (username and password). We will use this information to authenticate you to your account, and provide access to your account.

If you are a California resident, we will retain this information for as long as we have an ongoing relationship with you and thereafter for a period of up to three years or for as long as we are required under applicable law.

Access EZBook Chassis reservation system

When you request access to the EZBook Chassis reservation system we will collect your identifiers (user ID, password, name, email address, and phone number). We will also verify the reCAPTCHA, the data collection and use of which is governed by its independent Privacy Policy and Terms of Use. We will use this information to set up your account, provide you with access to the chassis reservation system and process your requests through this system.

If you are a California resident, we will retain this information for as long as we have an ongoing relationship with you and thereafter for a period of up to three years or for as long as we are required under applicable law.

Within TRAC

We may share your personal information with our subsidiaries and affiliates for legitimate business purposes, general business management, and as permitted by law.

With Service Providers

We may share your personal information with our service providers that assist us in providing our services. These service providers include email marketing service providers, digital marketing providers, customer relationship management providers, applicant tracking system provider, and payment processors.

With Third Parties

We may need to disclose your personal information to third parties, such as legal advisors, law enforcement agencies, or governmental/regulatory bodies in order to protect our legal interests and other rights, protect against fraud or other illegal activities, prevent harm, for risk management purposes, and to comply with our legal obligations.

In the Event of a Corporate Reorganization

In the event that we enter into, or intend to enter into, a transaction that alters the structure of our business, such as a reorganization, merger, acquisition, sale, joint venture, assignment, consolidation, transfer, change of control, or other disposition of all or any portion of our business, assets or stock, we would share personal information with third parties, including the buyer or target (and their agents and advisors) for the purpose of facilitating and completing the transaction. We would also share personal information with third parties if we undergo bankruptcy or liquidation, in the course of such proceedings.

With Your Consent

Apart from the reasons identified above, we may request your permission to share your personal information for a specific purpose. We will notify you and request consent before you provide the Personal Information or before the personal information you have already provided is shared for such purpose. You may revoke your consent at any time.