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CHASSIS LOOKUP TOOLS

TRAC Chassis Lookup

Click the button below to retrieve:
Chassis Lookup | Specifications | Registration

TRAC Unit Lookup

Click the button below to retrieve:
Chassis Unit Lookup

CUSTOMER TOOLS

FREQUENTLY ASKED QUESTIONS

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My driver is stopped at the gate or experiencing trouble

If you are stopped or experiencing trouble at a gate, please contact Customer Support for assistance at customerservice@tracintermodal.com or 877-987-2226 Option #2. Please provide the booking number, your company’s SCAC code and the location of the gate.  If the gate has provided you with a trouble ticket number, please relay that to us as well. 

Please note: Please allow up to 15 minutes for EZBook bookings to be placed on file at the depot/terminal.

Where are bare chassis available?

How do I book a bare chassis?

To book a bare chassis, please utilize EZBook, TRAC Intermodal’s online chassis reservation system, by visiting this link: www.ezbook.tracintermodal.com

  • Simply create an account or log in to your existing account.
  • Once logged in, select your preferred area, equipment size, responsible party (who is the chassis billing to?) and click Check Availability. You will then see the equipment quantities available at each location. 
  • Enter the number of units you wish to reserve and select Place Order.
  • Your request will be submitted and you will receive an email confirmation once the booking has been successfully processed.

Where can I return the chassis?

  • Chassis return locations vary by pool and operating area. All chassis must be returned to the market from which they originated.   
  • Please contact Customer Support for more information on specific chassis return provisions at customerservice@tracintermodal.com or 877-987-2226 Option #2.

I need roadside assistance, what do I do?

If you are in need of roadside assistance, please contact FYX (formerly TRAC Interstar) at 866-220-0732 or dispatch@fyxfleet.com.

The FHWA or BIT inspection is expired for the chassis I have on hire

If you are currently utilizing a chassis that has an expired FHWA or BIT inspection, please contact FYX at dispatch@fyxfleet.com or 866-220-0732 and a vendor will be dispatched to perform the inspection.

I’m having trouble accessing my EZbook account

If you are having trouble accessing your EZBook account, please contact Customer Support at  customerservice@tracintermodal.com or 877-987-2226 Option #2. Please provide your company’s SCAC code and your EZBook User ID.

 

I need to reduce or cancel a chassis booking that I created

  • To reduce an EZBook booking, login to your EZBook account and select Orders. From the Orders tab, select the booking you wish to reduce, click Reduce and enter the reduced quantity.
  • To cancel an EZBook booking, login to your EZBook account and select Orders. From the Orders tab, select the booking you wish to cancel and click Cancel.

    You may also email or call Customer Support for booking assistance at customerservice@tracintermodal.com or 877-987-2226 Option #2.
    When contacting Customer Support, please provide your booking number.

I am looking for a chassis registration

To search for a chassis registration, please visit http://unitlookup.tracintermodal.com/tlookup_eao.asp and enter the unit number, VIN or license plate number.

If you are unable to locate the registration online, please contact Customer Support for assistance at customerservice@tracintermodal.com or 877-987-2226 Option #2.

How can I pay an invoice?

TRAC Intermodal has a fast and secure place to pay your bills online.  To make a payment, view all invoices related to your account or submit a dispute, simply log into TRAC Bill Management at https://iebs.tracintermodal.com/OA_HTML/AppsLocalLogin.jsp. For help with registering on TRAC Bill Management, please contact Customer Support at customerservice@tracintermodal.com or 877-987-2226 Option #2. For complete instructions on using TRAC Bill Management, visit the TRAC Training Hub at https://traininghub.tracintermodal.com/. Note: TRAC Training Hub is not supported by Internet Explorer. Please use an alternate browser.

I have questions about my invoice

For questions on your invoice, please contact Customer Support at customerservice@tracintermodal.com or 877-987-2226 Option #2.

I do not agree with charges on my invoice

To dispute an invoice and track dispute status, please visit TRAC Bill Management at https://iebs.tracintermodal.com/OA_HTML/AppsLocalLogin.jsp. For complete instructions on how to submit and manage disputes, visit TRAC Training Hub at https://traininghub.tracintermodal.com. Note: TRAC Training Hub is not supported by Internet Explorer. Please use an alternate browser.

What are TRAC’S insurance requirements?

Click here to view TRAC Intermodal’s insurance requirements.

 

How do I update my insurance information?

In order to utilize TRAC Intermodal equipment, your insurance information must be kept up to date.  For instructions on how to update your insurance please visit [insert link to attached PDF of IANA documents]. 

A chassis that was in my possession has been impounded

To report a TRAC Intermodal chassis that has been impounded, please contact Customer Support at customerservice@tracintermodal.com or 877-987-2226 Option #2.

I need to report a lost or stolen chassis

To report a TRAC Intermodal chassis that has been lost or stolen, please contact Customer Support at customerservice@tracintermodal.com or 877-987-2226 Option #2.

The chassis has been involved in an accident

To report an accident involving a TRAC Intermodal chassis, please contact Customer Support at customerservice@tracintermodal.com or 877-987-2226 Option #2.

How do I close my TRAC connect account?

If you wish to close your TRAC Connect account, please notify Customer Support at customerservice@tracintermodal.com or 877-987-2226 Option #2.

How do I add or update a user(s) on my TRAC connect account?

  • To add a new user to your TRAC Connect account, navigate to the TRAC Connect website tracconnect.com and click Create New Account located in the upper right corner of the screen. Once in the “Create Your Account” page, select “Existing TRAC Customer” in the Registration Type field and fill in the required fields.  You will need to enter either the Company ID, which can be found within your TRAC Connect profile, or your Account Number, which can be found on your invoice.  Once all of the information is entered, click Create User to complete the new user setup.
  • To update or remove a user from your TRAC Connect account, please contact Customer Support at customerservice@tracintermodal.com or 877-987-2226 Option #2.  

How do I add or remove contacts from my TRAC connect account?

  • To add contacts to your TRAC Connect account, login to your TRAC Connect admin account. Select My Company from the top menu bar and proceed to the Contacts tab.  In the Contacts screen, click Add New Contact and select the type of information the contact should receive.  Once all of the information is entered, click Save to complete the new contact setup.  Please note that only one contact can be added at a time.
  • To remove a contact from your TRAC Connect account, please contact Customer Support at customerservice@tracintermodal.com or 877-987-2226 Option #2.  

I need to update my company’s physical address or bill-to address

To update your company’s address, please submit your request in writing to Customer Support at customerservice@tracintermodal.com. Please include your Company Name, SCAC Code and advise whether the new address represents your company’s physical address or bill-to address.

How to cancel a chassis booking?

To cancel your booking, please email customerservice@tracintermodal.com including your SCAC code, booking number, location of booking, quantity and size.

Example: ABCD, RABCD1234, APM Terminal NJ, 2 – 40’ chassis.

Trouble with a booking release number?

If you are having a problem with your booking release number, please email customerservice@tracintermodal.com including your SCAC code, booking number, location of booking, quantity and size. If you are given a trouble ticket number from the booking location, please include that as well.

Example: ABCD, RABCD1234, APM Terminal NJ, 2 – 40’ chassis. Ticket #1579 . 

How to retrieve a chassis registration?

To retrieve a chassis registration, simply enter the unit number, VIN or license: Chassis Lookup Tools Page

What do I do if I have a chassis breakdown?

If you have a breakdown, please call our dedicated toll-free number below and select one of our pre-approved road service vendors: 1-844-414-9171.

You may also reach out to our Road Service Compliance team at rscompliance@tracintermodal.com

Where are chassis available?

To view valid pick up (start) locations, please visit the Marine Pools or the TRAC Select pages which include interactive maps towards the bottom of each page.

Because of such supply variables as ship bunching, train schedules and street dwell times, we cannot guarantee availability of chassis.

You may also reach out to our Road Service Compliance team at rscompliance@tracintermodal.com

Where to return your chassis?

Please email customerservice@tracintermodal.com to confirm the bare chassis drop location in your respective region. rscompliance@tracintermodal.com