Customer Service

Frequently Asked Questions:

How to cancel a chassis booking?

To cancel your booking, please email customerservice@tracintermodal.com including your SCAC code, booking number, location of booking, quantity and size.

Example: ABCD, RABCD1234, APM Terminal NJ, 2 – 40’ chassis.

 

Trouble with a booking release number?

If you are having a problem with your booking release number, please email customerservice@tracintermodal.com including your SCAC code, booking number, location of booking, quantity and size. If you are given a trouble ticket number from the booking location, please include that as well.

Example: ABCD, RABCD1234, APM Terminal NJ, 2 – 40’ chassis. Ticket #1579

How to retrieve a chassis registration

To retrieve a chassis registration, simply enter the unit number, VIN or license: Chassis Lookup Tools Page

What do I do if I have a chassis breakdown?

If you have a breakdown, please call our dedicated toll-free number below and select one of our pre-approved road service vendors: 1-844-414-9171

You may also reach out to our Road Service Compliance team at rscompliance@tracintermodal.com

Where are chassis available?

To view valid pick up (start) locations, please visit the Marine Pools, National Domestic Pool or the TRAC Select pages which include interactive maps towards the bottom of each page.

Because of such supply variables as ship bunching, train schedules and street dwell times, we cannot guarantee availability of chassis.

Where to return your chassis

Please email customerservice@tracintermodal.com to confirm the bare chassis drop location in your respective region.

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Need Our Assistance?

Chassis Lookup Tools

TRAC Chassis Lookup

Click the button below to retrieve:
Chassis Lookup | Specifications | Registration.

TRAC Unit Lookup

Click the button below to retrieve:
Chassis Unit Lookup.

NS Chassis Lookup

Click this button below to access
Norfolk Southern Owned Chassis

Damage Contacts

Report an Accident

Julie Carman 1-609-986-0210 jcarman@TRACIntermodal.com

Lost/Stolen Chassis

Julie Carman 1-609-986-0210 jcarman@TRACIntermodal.com

Chassis Impounds & Violations

1-609-986-0490 (or 0220) violations@TRACIntermodal.com

To Report An Accident After Business Hours

24/7 Operator - (855) 247-6726

TRAC Intermodal 750 College Rd East, Princeton, NJ 08540

phone-512 1-877-987-2226